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Support
IT support that keeps your team working
Your staff get quick answers, your systems stay up to date and your costs are fixed per user. The same account lead and engineers look after you year after year and report on their work every month.
Prices
Per month, excluding VAT. Minimum 10 users.
What is included
All of this comes with the Managed and Managed Secure plans.
Help when your team needs it
Phone, email and Teams from 8am to 6pm on weekdays, with no limit on calls and no charge per ticket.
Engineers on site
When a fix needs hands, an engineer comes to you anywhere in the core area at no extra charge.
New starters ready on day one
Accounts, mailboxes, Teams and licences set up before people arrive, and closed promptly when someone leaves.
Devices kept up to date
Windows, Mac and phone updates applied for you, with anything that fails listed in your monthly report.
Backups we test
Email, files and Teams backed up daily, with a test restore every month.
One team who know you
Your account lead and engineers stay with you, learn how your business works and plan your IT a year ahead.
How it works
Moving to us takes about four weeks
We manage the handover with your current provider, so your team keeps working throughout.
The first month
Clarity Check
Two hours reviewing your IT, security and business phone lines, then a written report.
Plan and price
What needs fixing, what it costs, and a monthly price per user.
Handover
We collect passwords and documents from your current provider and set up monitoring.
Day one
Staff shown how to get help, urgent fixes done, first report due.
Common questions
Do you support Apple devices?
Yes. Macs, iPhones and iPads are managed alongside Windows at the same price.
What happens to our current provider?
We contact them, collect what we need and manage the handover. You only need to give notice.
We already have an IT person. Can you help?
Yes. The Co-managed plan gives them our tools, our security stack and back-up from our engineers.
Start with a clear picture of your IT
A free Clarity Check shows what is working, what needs attention and what it would cost to put right. The written report is yours to keep.